Reference

mpokick Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an mpokick account, verify your phone, browse on mobile, or use DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Open a Privacy Request Through Support

A clear contact path helps you ask about personal data without guessing which team to reach. Start from the account support area and describe the request in plain English, such as a copy of your account data, a correction to your phone detail, or a question about a QRIS receipt. We may ask you to confirm account ownership before discussing private records.

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Account data request

Use the account support route to ask what personal details are connected with your mpokick profile. We may request your verified phone detail before sending account-specific information.

Payment record question

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the payment reference and date. We use those details to locate the correct transaction without exposing another account.

Login privacy help

If a device cookie or phone verification issue affects account access, contact support through the account path and explain the device step involved. We will keep the request focused on your data.

DATA HANDLING

See How We Handle Account Data

We keep this policy practical by linking each data use to an account action you can recognise.

Account details

When you open an account, we collect the details needed to create and maintain it. Your phone verification step helps us distinguish your account from an unverified sign-in attempt.

Device signals

A mobile browser or desktop session may provide device, browser and sign-in signals. We use them to recognise unusual access and investigate account security questions, not to replace your account details.

Cookie controls

Cookies can remember session settings and help the account path work across pages. You can manage or clear them in your browser, although clearing cookies may require you to verify your phone again.

Payment matching

DANA, OVO, GoPay and QRIS references can be stored with an account payment record. Bank transfer and virtual account details help us match a receipt, while the payment provider handles its own data practices.

Retention checks

We retain account and payment records only for the period needed for the stated account, security, support or legal purpose. You can ask support how a particular record is retained.

Change requests

To request correction, access or deletion, contact us through the account support route with the relevant phone detail and record description. We verify ownership before changing or disclosing personal data.

Search Answers About mpokick Privacy Policy

These Privacy Policy answers address the account and payment questions we hear most often from people in Indonesia. If your situation involves a particular device, phone verification step, or payment reference, include that detail when you contact support so we can narrow the response.

The mpokick Privacy Policy covers account details, phone verification, device and browser signals, cookies, sign-in activity, payment references and support records connected with your account.

Yes. Our Privacy Policy explains how DANA and QRIS references may be linked to an account payment record. The payment provider may separately process information under its own privacy terms.

Phone verification helps us confirm that an account access request belongs to you. It also gives support a clear account step to check before discussing private records or changing account details.

Contact us through the account support route and ask for an account data copy. Include your verified phone detail where possible; we may complete an ownership check before responding.

Where local law permits, you can request a correction or deletion through account support. Tell us which record is affected, and we will check whether retention is still required for security or legal reasons.

Cookies can keep a session and selected settings working between pages. Clearing them through your mobile or desktop browser may remove those settings and require phone verification when you return.

Yes, some access, correction and deletion rights depend on local law. Where local law permits, we will explain the relevant process after confirming the account and request details.

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